Price Quote Questions
Price / Flight Schedule Search Questions
Changing Tickets After Purchase
Ticket Type Paper or Electronic
Billing Questions
Web Site Problems
Miscellaneous

Price Quote Questions:

How can I get a quote via phone or chat?
We give air-only quotes via the web search tool only. Please place a request using the search tool on the site you are on for processing. We need your credit card authorization via the site.

Can I use my frequent flyer vouchers or dollar off vouchers when I book at this website?
Sorry, but all airline issued travel vouchers must go through the airline direct.

Search Questions:

How do I find an airport code?
If you need an airport code, please use the FAA site for all airport code list : http://www.airlineandairportlinks.com/

How do I specify an airline or direct flight?
The site does not allow you to specify flight connection or direct flight, since the rates are being pulled from other sites.

Can I use my frequent flyer vouchers or dollar off vouchers?
Sorry, but all airline issued travel vouchers must go through the airline direct.

Why was my request to book unsuccessful?
Our site searches other travel websites and brings back the information they publish. Since fares are based on availability and are capacity controlled, the space may not still be available when we try to issue your tickets.

Why can't I now find the exact itinerary and/or fare that I found on an earlier search?
Since fares and availability change frequently, you may not find the exact "itinerary and/or fare" you saw on your earlier search. There are many possible reasons why that particular "itinerary and/or fare" is no longer available. The main possibilities are that 1) the flight or fare class for that flight has sold out, 2) the airline changed the price, or 3) the listing was an error, a 'misprint' that was noticed and has since been removed.

Changing Tickets After Purchase:

How do I change the name on a ticket?
Unfortunately, all tickets issued are nontransferable and do not allow name changes.

How do I change my date, time or destination?
If you would like to change your tickets, please contact the airline directly for a quote and availability. Our agency does not handle changes to tickets after issuance.

How much will it cost to change my ticket?
Almost all web fares are nonrefundable, and usually not changeable. If the fare allows changes, the fee can range between $50 - $150 + USD, per passenger, plus the fare difference. The change policy is set by each airline or vendor. Please contact the airline directly for change quotes.

What if I don't use my ticket?
Most tickets issued can be applied to future travel with the exception of some deeply discounted fares. If eligible, the tickets will have a $50.00 - $100.00 change fee, maybe more, plus any increase in fare, which is mandated by the airline. Please contact the airline directly for their policy.

Ticket Type and Delivery:

What are electronic tickets?
If your tickets were issued as electronic tickets, nothing is mailed out. You only need our e-mail confirmation printout and a government-issued photo ID for travel. Electronic or paper tickets are issued at the discretion of the airline.

How do I receive paper tickets?
If your tickets were issued as paper tickets, they were shipped via FedEx or Airborne Express standard or priority delivery (depending on travel date), to the billing address of the credit/debit card used for payment. To avoid card fraud, strict airline security rules dictate that paper tickets can only be delivered to the billing address of the card used for payment. Electronic or paper tickets are issued at the discretion of the airline.
The agency is not responsible for paper tickets improperly delivered since most are sent out by the vendor to the address specified on your request.

Billing Questions:

I got an e-mail stating my credit card info was wrong. What do I do now?
Please use this form to send in the correct information via our secured site for processing. https://secure.qixo.com/userccform.html
Please make sure the address you provide is where you receive your credit card statement monthly.

Website Problems:

Why does the site keep searching with no results?
First, hit the RELOAD button at the top of the results page.

What is a high load error?
It means our servers may be experiencing high traffic overload. Please wait a while and try again later. Also, if you think there is any chance that the problem is at your end (i.e. on your computer or your Internet connection), please shut down your computer, wait 15 seconds, then power it up and try again. Thanks for your patience!

Miscellaneous

How do I request airline special assistance?
If you need special assistance from the airline such as wheelchair, connection assistance for minors, or special meals, please contact the airline directly.

How do I request specific seat assignments?
While we make every effort to accommodate your seating preference, this may not be possible due to flight load factors. To request specific seats or change your assigned seats please contact the airline directly.

If you still need assistance, use our live chat 24 hour customer service.